Frequently Asked Questions
Everything you need to know about your Moots gear and orders.
How do I determine the right size for my sports gear?
Each product page features a detailed sizing chart. We recommend measuring your current equipment or body dimensions and comparing them to our guide to ensure a perfect fit for peak performance.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout if you need your gear sooner.
Can I return equipment if it doesn't meet my expectations?
Yes, we offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain items like compression wear must be unopened.
Are Moots products covered by a warranty?
All Moots professional-grade equipment comes with a 1-year limited warranty against manufacturing defects. This does not cover standard wear and tear from regular athletic use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.